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Veterinary Team Meetings
Jane Bindloss DipMgt, RVN(UK)
SANE Management Solutions for Veterinary Practices

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Why do we need them?
-To bond and build
-To train
-To clear the air
-To manage change
-As a forum to voice concerns
-To present state of the business

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Meetings,meetings,meetings...
-Informal
-Formal
-Ward rounds
-Day-planning meetings
-Weekly team meetings

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No surprises!
-Plenty of notice – time, date, venue
-Attendance is mandatory for all
-Post agenda
-Previous meeting minutes and actions
-Reports -Matters for discussion
-Further business
-Next meeting

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Get ready...
-Organise room
-Refreshments
-Word up key team members
-Post ""Items for Discussion"" list

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Timing!
-Start and end strictly on time
-Allow time for discussion
-Team members should come to the meeting with background information
-Circulate minutes and actions of last meeting

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Who attends and who runs the show?
-All team members
-Organise rosters
-Outside speakers
-Rotate the chairperson each meeting
-Rotate the minute- taker

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Use standard meeting protocol
-Agenda
-Explain protocol
-No interrupting
-Be polite
-Listen
-Explain Minutes
-With delegated actions will be taken
-Provide opportunity to give feedback
-Go around the group and ask
-Chairman performs job appropriately

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Relax!
-Quizzes, games
-Team-building exercises
SANE Management Solutions for Veterinary Practices

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The Negativity Vortex!
-Whingeing, whining
-Keep all discussion impersonal
-Turn problems into opportunities

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It's all too scary!
-Comfortable, open exchange
-Create atmosphere
-Open forum where all are equal
-Word up dominant personalities
-‘We’ not ‘you’
-Provide non-threatening environment
-Neutral venue – not the bosses office!
-Refreshments

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A happy ending
-Consensus
-Ensure all agree or concede
-Conclusion
-Wrap up and halt discussion
-Summary
-Document summary,including individuals'concerns

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Minutes and action plan
-Documented
-Written up and circulated as soon as possible
-Accountability
-Identify individuals who volunteered for or who were delegated tasks

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Summary 5 take-home points
1. Correct Culture = Successful Business
2. Create a great meeting environment
3. Meetings bond the team
4. Good manners
5. Enjoy yourselves!

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Read more...
Bibliography:
-How to Chair and Run Meetings by Nina Valentine, Penguin Pocket Series.
-Quick Team-building Activities for Busy Managers by Brian Cole Miller, American Management Association.
-Death by Meeting
by Patrick Lencioni, Jossey-Bass. Distributed by the Australian Institute of Management.

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ABC Veterinary Hospital Team Meeting - Matters for Discussion
Item Name (optional)
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ABC VETERINARY HOSPITAL TEAM MEETING
AGENDA
Saturday 16th August 2019 1pm Metro Meeting Rooms 1 Smith St., Brownsville, Melbourne.
1. Welcome:
2. Apologies:
3. Minutes of last meeting:
4. Actions from last meeting:
5. Customer Service Experiences:
6. Matters raised:
7. New business:
8. Training:
9. Safety in the Workplace:
10. Summary of actions:

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ABC Veterinary Hospital Team Meeting Action List
Date Action Who Due Date Done?