Contacting Us

If you have general questions about your account, questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Customer Service by "Contact" section on our website or email to support@vetscope.vet.

The data controller of your personal information is VetScope. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which includes:
your name, email address, your job, workplace, name and address of your workplace, license number if you are a veterinarian. We collect this information in number of ways, including when you enter it while using our service, interact with our Customer Service, or otherwise provide information to us through our service or elsewhere.

Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as PCs, gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:

• your activity on the VetScope service, such as title selections, watch history, keyword search history, Q&A history, and search queries;
• your interactions with us through email and push messaging;
• details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any conversations, and if you call us, your phone number and call recordings;
• device IDs or other unique identifiers;
• advertising identifiers, such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);
• device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
• information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (See our "Cookies and Internet Advertising" section for more details.)

You may also choose to disclose your information in the following ways:

• while using the VetScope service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;
• certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
• social plugins and similar technologies allow you to share information.

Social plugins and social applications are operated by the social networks themselves and are subject to their terms of use and privacy policies.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

• provide localized content, provide you with customized and personalized viewing recommendations for videos we think will be of interest to you, and help us quickly and efficiently respond to inquiries and requests;
• prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms;
• analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
• communicate with you concerning our service (for example by email and messaging), so that we can send you news about VetScope, details about new features and content available on VetScope, and special offers, promotional announcements, and consumer surveys, and to assist you with operational requests.

Disclosure, Sharing and Joint Use of Information

We disclose your information for certain purposes and to third parties, as described below:

Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. Your watch record including your personal information such as your name, workplace information, and length you watched may be shared with the Contents' Provider as you watch / select the video Content. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.

Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

Protection of VetScope and others: VetScope and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of VetScope, its users or the public, as required or permitted by law.

Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

In addition, we jointly use your information for certain purposes among our family companies, as described below:

The VetScope family of company: We share your information among the VetScope family of company, Zpeer Inc. (http://zpeer.info/en/) as needed for: data processing and storage; providing you with access to our services; providing customer service; making decisions about service improvements, content development; and for other purposes described in the Use of Information section of this Privacy Statement. VetScope is responsible for the joint use among the family companies.

Whenever in the course of disclosing or sharing information we transfer personal information to countries outside of the US and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

Access to Account and Profiles

For ease of access to your account, you can use the "Remember me" function when you log in to the website. This function uses technology that enables us to provide direct account access and to help administer the VetScope service without requiring reentry of any password or other user identification when your browser revisits the service.

To remove access to your VetScope account from your devices: (a) visit the menu button of our website, choose "Sign Out" or (b) delete your VetScope settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or VetScope ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

The member who created the VetScope account has access and control over the VetScope account and the VetScope ready devices that are used to access our service and is solely responsible for any activity that occurs through the VetScope account. To maintain control over the account and to prevent anyone from accessing your account, you should maintain control over the VetScope ready devices that are used to access the service and must keep your account password secure.

Your Choices

Email. If you no longer want to receive certain communications from us via email, simply follow the instructions written on our email to unsubscribe. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the "Profile" portion of our website from the menu button, where you have the ability to access and update your information about your account, including your contact information, your workplace information, and various related information about your account. You must be signed in to access the "Profile" section. You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact our Customer Service at support@vetscope.vet. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the "Your Choices" section of this Privacy Statement for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Other Websites, Platforms and Applications

The VetScope service may be provided through and/or utilize features operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the VetScope service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the VetScope service.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the VetScope service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the VetScope service. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons), as well as advertising identifiers, for various reasons. For example, we use these technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, and what they do